Meet Ryan Murdoch

With over 10 years of experience in customer success, SaaS,and sales, I am a passionate and outcome-driven leader who strives to deliver service that goes beyond organizational expectations. I currently manage the customer success department at Side, a $2.5B valued platform that empowers real estate agents to grow their businesses.

In my role, I devise and implement strategies to strengthen retention rates and customer satisfaction, leveraging customer data analysis to identify trends and opportunities for improvement. I foster strong relationships with crucial clients and personally advocate for their needs, effectively communicating requirements and feedback to other departments.

As a result of my efforts, I achieved the title of Customer Success Manager of the Year in my inaugural year at Side and played a pivotal role in broadening the adoption and achievements among our customer base. I am always alert to industry changes and adopt cutting-edge practices to guide the improvement of the customer journey through innovative solutions. My areas of expertise include customer care and retention, customer relations management, and sales and business development.

Looking over my profile, you will note that I am an outcome-driven leader with hands-on experience in defining and achieving departmental objectives, harnessing the power of customer data analysis to identify trends, and cultivating robust connections with key clientele.

I possess exceptional capabilities and a proven aptitude to leverage astute problem-solving skills to swiftly address challenges and deliver tailored solutions resulting in enhanced customer loyalty and retention.

Furthermore, my documented history incorporates that I am a detail-oriented individual with exposure to overseeing budgetary planning and resource allocation aligning financial strategies with overarching business goals. Some of the areas where I excel include Customer Care & Retention, Customer Relations Management, and Sales & Business Development, Showcasing remarkable performances in strategizing and executing initiatives aimed at elevating customer satisfaction and bolstering retention rates.

My passion is for delivering service that goes beyond organizational expectations, creating a win-win scenario for everyone involved.

Areas of Expertise

• Sales & Business Development
• Customer Care & Retention
• Account Management
• Strategic Planning & Execution
• Customer Journey Mapping
• Financial Management
• Customer Relations Management
• Cross-functional Collaboration
• Project Coordination